Privacy Policy

At Pure Cozy Nest ("we," "us," or "our"), your privacy matters. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit purecozynest.com and use our contact forms, newsletter, and service inquiries.

1. Information We Collect

Personal Information You Provide

When you fill out a contact form, request a quote, subscribe to our newsletter, or communicate with us, we may collect:

• Name, email address, phone number, and mailing address
• Project details, service interests, budget range and preferences
• Newsletter subscription preferences
• Any messages, photos or files you voluntarily share

Automatically Collected Information

When you browse our website, we may automatically collect device and usage data such as IP address, browser type, pages viewed, time spent, referring URL and approximate location, via cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• Respond to inquiries, schedule consultations and provide quotes
• Deliver requested services and manage projects
• Send newsletters, renovation tips and promotional offers (where you have opted in)
• Improve our website, services and customer experience
• Ensure security, prevent fraud and comply with legal obligations
• Process and manage home loan and warranty guidance referrals (we do not provide loans directly)

3. Legal Basis for Processing

We process personal data where we have your consent, where needed to perform a contract or take steps before entering a contract, to comply with law, or for our legitimate interests such as improving services and marketing (balanced against your rights).

4. Cookies & Tracking

We use essential cookies for site functionality and, with your consent where required, analytics and marketing cookies to understand traffic and personalize content. You can control cookies via your browser settings. Disabling cookies may limit site functionality.

5. Sharing Your Information

We do not sell your personal information. We may share it only with:

• Service providers who assist with website hosting, email delivery, analytics, scheduling and customer support under confidentiality obligations
• Professional partners such as financing or warranty providers, only when you request such guidance and give consent
• Legal authorities when required by law, to protect rights, safety or to enforce our Terms
• Business transfers in connection with a merger, sale or acquisition, with prior notice where required

6. Email & Newsletter

If you subscribe at purecozynest.com/subscribe, we will send occasional emails about design ideas, renovation offers and company updates. You can unsubscribe at any time via the link in every email or by visiting our Unsubscribe page. We process unsubscribe requests promptly, typically within 10 business days.

7. Data Retention

We retain personal data only as long as needed for the purposes described, unless a longer retention is required by law. Inquiries and project records are typically kept for up to 7 years for warranty and legal purposes. Newsletter data is kept until you unsubscribe.

8. Data Security

We use administrative, technical and physical safeguards to protect your information. While we strive to protect your data, no method of transmission over the internet is 100% secure. Please use strong passwords and notify us of any suspected breach.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing of your personal data, to data portability, and to withdraw consent. California, Virginia and other US state residents may have additional rights under applicable privacy laws. To exercise rights, contact us at support@purecozynest.com or +1 636-343-3900. We will verify your request and respond within required timelines.

10. Children's Privacy

Our website is not directed to children under 16. We do not knowingly collect data from children. If you believe a child has provided data, please contact us so we can delete it.

11. Third-Party Links

Our site may contain links to third-party websites (e.g., maps, social media). We are not responsible for their privacy practices. Please review their policies before providing information.

12. International Transfers

Your data is processed primarily in the United States. If you access us from outside the USA, your information may be transferred and processed in the USA under applicable protections.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in practice or law. Updates will be posted here with a new "Last updated" date. We encourage you to review it periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

Pure Cozy Nest
Email: support@purecozynest.com
Phone: +1 636-343-3900
For full mailing address, see our Contact Us page.